Flat 10%-Off On Your First order

Delivery and return guidelines

Shipping timelines, delivery expectations, and how to return or exchange Dhirago orders.

A young man wearing a handwoven muslin shirt by a lakeside

Shipping & Return

Shipping

  • Usually delivery within 5-8 business days.
  • Shipping is Free for any number of product.

Actual delivery timelines could vary, usually based on the delivery address and during peak shipping periods. In case your pincode is not accepted at Checkout, please contact us, we will do our best to service your order. 
For any information, please contact our customer care service at:

Email: contact@dhirago.com, or WhatsApp (+917742711543,+918905524932).

Order Communication

You will receive order related emails in two stages.

  • An order confirmation email once you place the order.
  • A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code.
  • Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

Returns

We accept returns and exchange within 5 days from the date of delivery as long as it meet the eligibility conditions below -

  • The product must be unused, undamaged and unwashed.
  • All original tags of the product must be intact and attached to the product. The tags which are found to be tampered with would not be considered as intact.
  • The product must be returned in its original packaging
  • Please do not include any other items in the package as these could violate Indian shipping regulations as your return may then not be accepted by our delivery partner/us.
  • If the above conditions are not satisfied, we will not accept the returned product.

RETURN PROCESS

Request. Confirm. Handover. 

  • Visit our Return/Exchange page after your order has been delivered.
  • Submit your request within 5 days from the date of delivery.
  • Pack the product as originally received.
  • Hand over the package to our designated logistics partner when instructed.
  • The returned product will be received and inspected at our studio.

Eligible returns and exchanges are free of cost.

A refund will be processed once the returned product is received at our studio and is confirmed to meet the applicable return conditions.

You may also contact our customer care team if you need assistance with a return or exchange.

You can also call or write to us if you need any assistance.

CUSTOMER CARE

Mobile - (+91 7742711543,+91 8905524932).
Email - contact@dhirago.com
Business Hours
10 am – 6 pm IST, Monday to Friday
(Except Indian public holidays)